Terms of use

By accessing and using the Aorta Studios web site in any way, including, without limitation, browsing the website, using any information, using any content, using any services, downloading any materials, you agree to and are bound by these terms and conditions for visitors. If you do not accept these terms and conditions for visitors in full, please cease using this web site immediately.

Copyright

All site content Copyright Aorta Studios 2006. The names, images and logos identifying Aorta Studios or third parties and their products and services are proprietary marks of Aorta Studios and/or third parties. Aorta Studios has made all reasonable attempts to satisfy the requirements of Copyright. Should any Copyright issues arise please contact Aorta Studios immediately This e-mail address is being protected from spambots, you need JavaScript enabled to view it . Aorta Studios will respond to any copyright enquiries within 24 working hours of receipt.

Links

All links from this web site are provided for information and convenience only. Aorta Studios cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

Use of Material

Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. Use of material on this web site for any other purpose is expressly prohibited by law, and may result in severe legal penalties. Violators will be prosecuted to the maximum extent possible. You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. The permission above to use said material does not include permission to copy the design elements, look and feel, or layout of this web site. Those elements of the web site are protected by law, and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the web site may be copied or retransmitted unless expressly permitted by Aorta Studios.

Accuracy

Aorta Studios has made all reasonable efforts to ensure that all information provided through Aorta Studios's Web site on the Internet is accurate at the time of inclusion. However, there may be inadvertent and occasional errors for which Aorta Studios apologises. Aorta Studios makes no representations or warranties about the information provided through this Web site, including hypertext links or any other items used either directly or indirectly from Aorta Studios's Web site, and reserves the right to make amendments to these terms at any time.

Guarantees

We'll do what we promise. Our guarantees are based not on arbitrary facts or figures, but on our pledge to follow through consistently. Unlike some, we guarantee that we will live up to our guarantees!

60-Day Complete Satisfaction Guarantee

Backed by: Full Refund (within 60 days)* †
If for any reason you are unsatisfied with our service within your first 60 days, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever. Note that the 60 day period ends exactly 60 days from the day on which account was originally activated (not the day the order was placed). This guarantee is VOID if your account violates our Terms of use or service agreement.

99.9% Uptime Guarantee

Backed by: Pro-Rated Service Credit* †
You pay us so that your site will be online. When it's not online, you shouldn't have to pay. It's that simple. We rarely have server issues that result in downtime, but on occasion, we will encounter a hardware or software issue that may cause a brief service interruption. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Service credits are calculated as follows (all times are stated in downtime per month):
Less than 45 minutes (100% - 99.9% uptime) -- No credit
45 minutes to 3 hours 30 minutes (99.9% - 99.5% uptime) -- 5% credit
3 hours 30 minutes to 7 hours 15 minutes (99.5% - 99% uptime) -- 10% credit
7 hours 15 minutes to 14 hours 30 minutes (99% - 98% uptime) -- 15% credit
14 hours 30 minutes to 1.5 days (98% - 95% uptime) -- 25% credit
Greater than 1.5 days (less than 95% uptime) -- 100% credit

Contact our billing department to request a service credit † in accordance with our Site Availability Guarantee. Service credits issued for downtime are issued in the form of credits to your Aorta Studio's account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of Aorta Studio's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing and not in violation of our Terms of use or Acceptable Use policies.

Additional Notes

• * This does not include reimbursement for domain name registration, or any other external services purchased while under Aorta Studios. Make sure your files are backed up when you request cancellation, as accounts and account backups will be promptly terminated. Refunds for accounts with payment methods besides Credit Card, including wire transfers, checks, and money orders, may take an extended amount of time to process. After your 60 days are up, you cannot receive a full refund, but may cancel at any time.

• † In order to file for cancellation, refund or credit, please submit a copy of your activation letter to our billing department along with a request for cancellation/refund and the reason why. If you do not have a copy of your activation letter please include your: name, account login, password, domain name and last 4 digits of your account's credit card (if paying with a credit card) to our billing department. This procedure also applies for non-refund cancellations (those that occur outside of the 60 day window).

Questions?

If you have unanswered questions regarding our guarantees, don't hesitate to contact our sales team!